Shipping & Returns

SHIPPING DURING THE HOLIDAYS

Get your standard shipping (including Free Shipping) orders in by the December 19th to ensure delivery before the 25th. Orders with our upgraded Express Shipping should be made by December 21st to guarantee delivery before Christmas.

FREE Shipping On Orders Over $75

Thats right. Eco Diva offers FREE PRIORITY shipping in the USA on orders over $75.

Fast and furious.

We know you, that's how you want your products shipped to you. So we make every effort to process your order in 24-48 business hours.

When you order from our website, you can expect to receive your order within 2-10 business days within the US and Canada.

HASSLE-FREE Returns

Yes. That's what we said.

If you are not 100% satisfied with your purchase, you can return your products for a store credit minus the cost of shipping plus a $4 processing fee.

EcoDiva Beauty is proud to offer the best return policy in the industry. So if for whatever reason you're not happy with your purchase you can return it with no questions asked. It's as easy as...

  1. Contact your courier of choice and send us the products you wish to return.
  2. Send returned items to:
    RETURNS AT ECODIVA BEAUTY
    #12, 15588-32 Ave
    Surrey, BC
    V3Z 2K4
    CANADA
  3. Email returns@ecodivabeauty.com with your tracking number and let us know it's on the way.
  4. After receiving your return, we'll send you an EcoDiva gift card with a complete refund.

 

PLEASE NOTE:

  • You can return your purchase for up to 30 days from the purchase date. Woot woot. 
  • * Travel-Sized items OR any product available as a Custom Sample cannot be returned.
  • ** Products must be returned in the condition you received them and in the original box and/or packaging.
  • You can return your products for a store credit (in the form of a gift card).
  • Please do not send your purchase back to the manufacturer.
  • Once your return is received and inspected (usually within 72 hours of receipt), you will be sent the amount as a gift card to use for your next purchase.
  • Please allow up to 5 business days from receipt of your return for your gift card to be activated.
  • Cost of return shipping is not included.
  •  $4 processing fee will be charged.

 

International Shipping

  • For $75, you can have your products delivered in 8-10 business days (depending on your location). This price includes tracking and insurance.
  • For $25, you can have your products delivered in 2-6 weeks without tracking or insurance.
  • We are happy to send our products to our international Eco Divas, but please note that we are not responsible for any taxes or customs duties/import fees charged by your country.
  • When international orders reach their destination country, they are subject to customs clearance which can cause lengthy delays that effect the original delivery date.
  • Once an item is out for delivery, you are responsible for tracking your package.
  • In case you refuse a shipment, you will be held responsible for shipping charges to return the products back to Eco Diva.